Returns
We have a seven day return policy, which means you have a week after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Directside@hotmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Directside@hotmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. We also do not accept returns on hazardous materials. Sale items and gift cards are also non-returnable. Contact us if you have questions about a specific item.

Exchanges
For exchanges, return the item you have and make a separate purchase for the desired item.

Refunds
Upon receiving and inspecting your return, we will notify you of the approval status. If approved, you will be automatically refunded to your original payment method within 1 Week. Note that processing time by your bank or credit card company may vary.

International returns
International returns should be clearly marked "Returned Goods" to avoid customs charges. The customer is responsible for return shipping costs and customs fees unless the return is due to our error.